FAQ’s

     
How do I set up an Insurance claim?

Contact your insurance company and report the accident to begin the claims process. Tell them you choose to have your collision repairs done at West Loop Auto Body. Contact us direct and our customer service representatives will guide you through the process. We are Direct Repair with most Insurance Companies. This means we can make the process simple and quick for you. You can also contact us 24 hrs a day through our website.

     
Should I drive my car after an accident?

It really depends on the extent of your damage. Generally speaking, if you have any lights out, or your car doesn’t feel “quite right”, or parts are rubbing on tires, give us a call and we can arrange towing. You may also request to have your vehicle towed to our shop direct from the accident scene. We can best determine your vehicles safety if you drop by our location.

   

 
Are you open on weekends?

Yes, but our hours are from Monday through Friday 7:00am to 7:00pm, and Saturday from 9:00am to 3:00pm.

     
Will the parts be ordered before I drop off my car for the repairs?

Typically the parts are ordered once we determine that we have identified all damaged items. If your vehicle has the potential for hidden damage, then your parts will be ordered once it is dismantled fully and an accurate parts order can be created. If all damages are visible, then your parts can be ordered prior to your vehicle’s arrival. We can get 98% of all parts for your car in less than 48 hours.

     
How is a vehicle determined a “total loss”?

Typically your insurance company determines the vehicle is a “total loss” when it feels that the repair costs will exceed the value of the vehicle.

     
Can you match the factory paint color?

We guarantee in writing that the factory color will be matched, as long as all painting is completed in accordance with factory suggested paint procedures. We use the finest Automotive Paints and processes available.

     
Can I have other work done on my car while it is in the body shop?

We are equipped to handle many other related repairs and services including:

• Maintenance Check
• Glass replacement
• Wheel alignments
• Exterior detailing
• Interior detailing

• Towing
• Paint less dent removal
• Oil Change

If there is anything that you need related to your vehicle that we have not mentioned, just ask so we may better serve you.

     
How long will the repairs
on my vehicle take?

Depending on the size of your repair and after a visual inspection of those repairs, our Customer Service Representative will be able to give you an educated estimation of time your vehicle will be at West Loop Auto Body. We will do everything in our power to repair your vehicle as safely and quickly as possible and we will keep you updated throughout the process.

     
Can I get a ride home when I drop off my car?

We can help with close local area drop-offs, but check your insurance policy for alternate transportation coverage that provide for a rental car. Most policies now have rental coverage. If you are unaware or time does not allow you to check, just provide our customer service representatives with your policy number and we would be more than happy to help.

     
How can I get a rental car set up for the day I drop off my car?

We have Enterprise Rent-A-Car right in the office for your convenience.

     
How will I know my car is completed?How is a vehicle determined a “total loss”?

Our staff will notify you directly when your vehicle is completed and ready for pick up. We will also contact you through the process. We can notify you via Email if you choose.

     
Is there a warranty for the repairs to my car?

Your vehicle’s repairs will be backed by a LIFETIME written warranty, given to you at the completion of your repair.

     
Do I have to pay my deductible?

Yes, it is mandated by your insurance policy that you pay your deductible to the body shop at the completion of your repairs. If you are not at fault in your loss you will be compensated by your insurance directly. If you are not sure of liability on your claim, we can help in contacting the appropriate people for you.

     
What forms of payment do you accept?

West Loop Auto Body accepts insurance checks, bank or cashier checks, Visa, MasterCard, American Express, Discover and Check Cards.

     
What are betterment or depreciation charges?

These are charges determined by your insurance carrier on parts that have a specific “lifetime” associated with them and are pro-rated based on the year and mileage of your vehicle. Examples of these parts are radiators, exhaust components, tires, and specific suspension parts to name a few. If your vehicle’s repairs have parts that are depreciated you will need to pay that amount at the completion of the repair process.

     
How should I care for my car after the repairs are complete?

Once your vehicle has been returned to your care you will be able to wash it as normal. We do suggest though that you do not wax or use any sealer to any of the painted areas of your vehicle for two months. Be aware that tree sap, bird droppings, and road tar will chip and mar the finish to fresh or factory paint, so keep your vehicle clean of this material for the best appearance possible.

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